What’s the new review system?
Once you’ve finished your next sit and parted ways with your new furry friend, both you and the owner will have 14 days to leave a review on how the sit went. Reviews will be temporarily ‘hidden’ until both parties have left a review (or until 14 days have passed).
What’s the difference between the old review system, and the new one?
Previously, when leaving a review or receiving a review from an owner, you’d both be able to see each other's review as soon as it was posted.
For future sits, the owner won’t be able to read your review until you’ve both left a review (or once 14 days have passed). Why? Well, we want all our members to feel comfortable leaving honest and open feedback on how the whole experience went for everyone involved (including the furry homeowners!)
Will all of the previous reviews/ feedback still be seen ?
Yes, all previous reviews and feedback will still be visible on member’s profiles and listings. Everyone has worked hard to earn them so they will definitely still be there!
Can I still reply to my reviews with the new system?
Of course! Once you’ve both left a review (or 14 days have passed), both your review and the owner’s (if they’ve left one) will be posted, and you’ll be free to leave a reply to their review if you wish to.
Does this mean reviews are not posted prior to the 14 day window until both parties have left a review?
The reviews will be kept hidden and not posted until both members have left their review (or until 14 days have passed).
If only one person submits a review it will be hidden until the 14 days have passed then will be published, but by then the other member will not be able to leave a review. If both members leave a review and they leave it earlier then the reviews will be visible before the 14 days are up.
When will the 14 day period start?
The 14-day period will start the day after the sit finishes.
If one member leaves a review within 14 days but the other does not, does that mean the other member will no longer be able to post their reviews once 14 days has passed?
Yes - members will need to leave their review within 14 days, otherwise, the review window will close and members will no longer be able to leave a review. We’ll be sure to email members a few times during this 14-day window to remind them to leave their review. While members will no longer be able to leave a review after this 14-day window, they will still have the opportunity to leave a reply to their review.
What about the interim if one party has left a review via the old system and then it is switched to the new system? How will this work?
When the new system is launched for any reviews where neither side has left a review, this should switch to the new system. For sits where one side has already left a review but the other has not, this will follow the existing review system (i.e. reviews will not be hidden). This should only affect a small number of sits during the changeover, and eventually, the new review system will apply to all sits.