Although the window to leave a review is 14 days after a sit has finished, there is no time limit for replying to your review. Heres how to reply:
On the website:
- Get logged into your account
- Go to the menu in the top right and find 'Past sits'
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Click on the sit you received a review from to open up the details and see the review
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Click on the review and select the 'Respond to review' button to leave a reply
On the app:
- Log into your account through the app
- Scroll down on your dashboard to the 'Your sits' section
- Select 'View all past sits'
- Swipe through to find the sit with the review you'd like to reply to
- Tap the sit dates
- Click on the review and select 'Respond to review'
Your reply will be displayed directly below the review on your profile.