Our verification features offer house and pet sitter members the opportunity to gain three levels of verification for their profile - Basic, Standard and Enhanced.
Once you have achieved each level of verification, a trust badge will be displayed on your profile, to help show other members that you are a trusted and verified sitter. As a full member you can gain your verification through your dashboard. Here you will also be able to see what level of verification you have achieved and move to the next level.
Q: What is Basic level?
A: Verify your phone number and email address and get an external character reference from an employer, landlord, character or someone you have house and pet sat for in the past.
Q: What is Standard level?
A: Use our free service to get a free identification and an I.D. document check.
Q: What forms of ID can I use?
A: Passport, driving licence or a National Identity Card can be used. You will also need to verify your residential address (where your bank details are registered to), full name, date of birth and national insurance number, if applicable.
Q: How do I submit a document for checking at Standard level?
A: We recommend that you do the following:
- Place the I.D. document on a flat, neutral surface and take a high resolution photo using your smartphone or camera or take a scan, ensuring the text is clear and readable
- Make sure all 4 corners of the document are included in the photo and avoid anything that can obscure the document such as a shadow, reflections or fingers
- The MRZ line containing ˂˂˂˂5555˂˂˂˂example˃˃˃˃˃˃777˃˃˃ is particularly important, so this should not be cut off
Q: What is a Street Level check?
A: If you pass your Standard level document check but return a fail against your address details, a Street Level check will be undertaken by our partner to verify your physical address. An email will be sent to you to confirm this. You will receive a letter in the post with a code to enter online within 9 days, sent to the address when you applied for the ID check.
Q: What is Enhanced level?
A: This is the highest level of verification. We’ve teamed up with the world's leading identity and document verification provider to become the only house and pet sitting website to offer you a fully integrated and certified criminal background check. This criminal background check will look at convictions within the last 5 years. There is an additional charge for this.
Q: How long is the certified criminal background check valid for?
A: Your criminal background check does not have an expiry date, but it is an industry standard to renew it annually. The date of issue can be found on your profile once complete and we’ll get in touch with you to let you know when a year has passed, should you choose to renew then.
Q: Do I need to pay for a verification?
A: We offer free verification and trust badges up to the Standard level.
There is a cost associated with a certified criminal background check (Enhanced Level), paid directly to our preferred partner. To keep our membership costs low we have not incorporated this external cost into the overall membership price, so sitters can make their own choices if they should want to have an enhanced check, on top of the most robust I.D. verification check offered for free than any other house & pet sitting site in the world.
Q: How will I know when I have achieved each level of verification?
A: You will receive an email to confirm that you have received each level and a trust badge will display on your profile. If any of your checks are unsuccessful at Standard or Enhanced level, you will receive an email to confirm this and what to do next.
Q: How can I be certain my personal details and information will be secure, kept private, confidential and not shared with third parties?
A: TrustedHousesitters does not hold any personal information provided at the Standard or Enhanced levels. Our verification partner, is industry leading utilised by banks and other high security services and businesses globally - therefore they maintain a bank-grade, encrypted security system, keeping your information confidential and secure.
Q: Is Verification compulsory?
A: No, verification is entirely optional but of course as the checks up to Standard level are free, then we do advise you to reach this level to help with building your trust profile, especially if you are new to the community and yet to start building up your reviews from house sits completed.