If you are experiencing any problems during the course of your house and pet sit, we recommend you follow our guidelines, as below:
1- Reach out to the home and pet owner as soon as possible, to discuss the issues, and find a amicable resolution- ensuring the welfare of any pets in your care takes paramount priority.
2- Let TrustedHousesitters know as soon as possible, via email, phone or live chat, the details of the problem, we may be able to offer further guidance, investigation or mediate any issues to resolution.
3 - Ensure clear, open and accessible lines of communication remain open between you and the owner at all times.
4- In the event of an unresolved issue, we recommend you leave Feedback for the owner, via your Dashboard once the sit has ended