Our Money Back Guarantee reflects the confidence we have that you'll find a great sitter and sits.
With our Standard and Premium Pet Parent memberships - if you do not receive any sitter applications within 14 days of posting your first listing, you’ll receive your money back with no strings attached.
To qualify for the Money Back Guarantee, you must publish your listing a minimum of 14 days before the start of the first sit.
With our Sitters memberships - those that are based in the UK can receive their money back if they have been unsuccessful in confirming a sit within 14 days of making their 5th application.
To claim your Money Back Guarantee, or if you have any further questions, please contact our Membership Services team.