Your membership is here to be enjoyed and so if you haven’t used it within 21 days of joining or auto-renewing, you can cancel it. This means that you can request a full refund as long as you have not confirmed a sit or confirmed a sitter within these 21 days.

To check if you are eligible for a refund, you can visit our Request a Refund page.

For even more details about our refund policy, take a look at our Terms and Conditions.