You will need to have your sit confirmed via the platform before they can share their Welcome Guide with you. Once it has been shared you can always find it in your Dashboard.
To view it via the website:
Once logged into your account - click your name in the top right corner and click 'Dashboard' from the drop-down menu.
On your dashboard under the "My Current and/or My Upcoming Sits" you will see the option to view the shared Welcome Guide there.
If you can't see the option to view the Welcome Guide under the "My Current and/or My Upcoming Sits" then there will be an option to request for them to share it with you. This will send the pet parent a message to let them know that you have requested for their Welcome Guide, and will prompt them to get it shared soon.
To view it via the app:
Once logged into your account - click 'Dashboard' along the bar at the bottom.
Under 'My Sits' click on the relevant sit and here you see an option to click Welcome Guide.
If the Welcome Guide does not appear - click the 'Request a Welcome Guide' button. This will send a message to let them know that you have requested for their Welcome Guide and will prompt them to get it shared soon.