General trust and safety information

• Are your registered pet sitters verified?
• Is the listing legitimate?
• What is the difference between the reviews, references and feedback system you have in place?
• How can I identify the different Trust Badges that appear on sitters' profiles?
• What is the Sitter verification process?

Home and Contents Protection

• What does the Home and Contents Protection cover?
• How do I check the Home and Contents Protection is compatible with my own contents insurance?
• When and where am I covered by the Home and Contents Protection?
• How do I claim on the Home and Contents Protection?
• Do you provide insurance?
• Do sitters need insurance?

Money Back Guarantee

• What is the Money Back Guarantee?

ID Document Check

• Applying for your ID document check
• What if there is an issue with my ID verification?

External references

• What happens if the link to give a reference doesn’t work?
• How do I complete a reference for someone?
• How do I ask for a reference?
• What if I don’t have any reviews or references?

Email and phone verification

• How do I verify my phone number?
• How do I verify my email address?

Reviews and feedback

• How do I find reviews owners have left for me?
• How do I find feedback sitters have left for me?
• What if an owner has left an unfair review?
• What if a sitter has left unfair feedback?
• Why can't I leave feedback on my completed sit?
• Why can't I leave a review for a sitter?

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Criminal Background Check

• Applying for your Criminal Background Check
• What is the Criminal Background Check?