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Trust and safety

General trust and safety information

  • Are your registered pet sitters verified?
  • Is the listing legitimate?
  • What is the difference between reviews, references and feedback?
  • What is the Sitter verification process?

Home and Contents Protection

  • What does the Home and Contents Protection cover?
  • How do I check the Home and Contents Protection is compatible with my own contents insurance?
  • When and where am I covered by the Home and Contents Protection?
  • How do I claim on the Home and Contents Protection?
  • Do you provide insurance?
  • Do sitters need insurance?

Money Back Guarantee

  • What is the Money Back Guarantee?

ID Document Check

  • Applying for your ID document check
  • What if there is an issue with my ID verification?

External references

  • What happens if the link to give a reference doesn’t work?
  • How do I complete a reference for someone?
  • How do I ask for a reference?
  • What if I don’t have any reviews or references?

Email and phone verification

  • How do I verify my phone number?
  • How do I verify my email address?

Reviews and feedback

  • How do I get feedback after a sit?
  • How do I find reviews pet parents have left for me?
  • How do I find feedback sitters have left for me?
  • Why can't I leave feedback on my completed sit?
  • Why can't I leave a review for a sitter?
  • How do I leave feedback for a pet parent
See all 8 articles

Background Check

  • Applying for your Background Check and ID Check
  • What is the Background Check?

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Get in touch

  • Send a message
  • Chat with us
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Give us a call

We can help anywhere worldwide, so please call the nearest convenient number. We're here 7 days a week, 24/7.

  • 0808 178 5384
  • 844 293 6126
  • 844 294 8535
  • 0 1300 297 728
  • +44 808 178 5384
  • 08755 04781
  • 010 1388 551
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