Trust and safety
Insurance Backed Guarantee
- Do sitters need insurance?
- What does the Insurance Backed Guarantee cover?
- How do I check the Insurance Backed Guarantee is compatible with my own home and contents insurance?
- When and where am I covered by the Insurance Backed Guarantee?
- How do I claim on the Insurance Backed Guarantee?
- Do you provide insurance?
Money Back Guarantee
Standard verification
External references
Reviews and feedback
- How do I find reviews owners have left for me?
- How do I find feedback sitters have left for me?
- What if an owner has left an unfair review?
- What if a sitter has left unfair feedback?
- Why can't I leave feedback on my completed sit?
- Why can't I leave a review for a sitter?
Email and phone verification
General trust and safety information
- Is the listing legitimate?
- What is the difference between the reviews, references and feedback system you have in place?
- General verification information
- How can I identify the different Trust Badges that appear on sitters' profiles?
- Are your registered pet sitters verified?
- Sitter Basic level verification