Insurance Backed Guarantee

• Do sitters need insurance?
• What does the Insurance Backed Guarantee cover?
• How do I check the Insurance Backed Guarantee is compatible with my own contents insurance?
• When and where am I covered by the Insurance Backed Guarantee?
• How do I claim on the Insurance Backed Guarantee?
• Do you provide insurance?

Money Back Guarantee

• What is the Money Back Guarantee?

Standard verification

• What if there is an issue with my ID verification?
• Applying for your Standard level verification

External references

• What happens if the link to give a reference doesn’t work?
• How do I complete a reference for someone?
• How do I ask for a reference?
• What if I don’t have any reviews or references?

Reviews and feedback

• How do I find reviews owners have left for me?
• How do I find feedback sitters have left for me?
• What if an owner has left an unfair review?
• What if a sitter has left unfair feedback?
• Why can't I leave feedback on my completed sit?
• Why can't I leave a review for a sitter?

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Email and phone verification

• How do I verify my phone number?
• How do I verify my email address?

General trust and safety information

• Is the listing legitimate?
• What is the difference between the reviews, references and feedback system you have in place?
• General verification information
• How can I identify the different Trust Badges that appear on sitters' profiles?
• Are your registered pet sitters verified?
• Sitter Basic level verification

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