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Trust and safety

Insurance Backed Guarantee

  • Do sitters need insurance?
  • What does the Insurance Backed Guarantee cover?
  • How do I check the Insurance Backed Guarantee is compatible with my own home and contents insurance?
  • When and where am I covered by the Insurance Backed Guarantee?
  • How do I claim on the Insurance Backed Guarantee?
  • Do you provide insurance?

Money Back Guarantee

  • What is the Money Back Guarantee?

Standard verification

  • What if there is an issue with my ID verification?
  • Applying for your Standard level verification

External references

  • What happens if the link to give a reference doesn’t work?
  • How do I complete a reference for someone?
  • How do I ask for a reference?
  • What if I don’t have any reviews or references?

Reviews and feedback

  • How do I find reviews owners have left for me?
  • How do I find feedback sitters have left for me?
  • What if an owner has left an unfair review?
  • What if a sitter has left unfair feedback?
  • Why can't I leave feedback on my completed sit?
  • Why can't I leave a review for a sitter?
See all 9 articles

Email and phone verification

  • How do I verify my phone number?
  • How do I verify my email address?

General trust and safety information

  • Is the listing legitimate?
  • What is the difference between the reviews, references and feedback system you have in place?
  • General verification information
  • How can I identify the different Trust Badges that appear on sitters' profiles?
  • Are your registered pet sitters verified?
  • Sitter Basic level verification
See all 7 articles

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We can help anywhere worldwide, so please call the nearest convenient number. We're here 7 days a week, 7am-7pm (UTC)

  • 0808 178 5384
  • 844 293 6126
  • 844 294 8535
  • 0 1300 297 728
  • 09 801 6051
  • 076 680 5343
  • +44 808 178 5384
  • +44 808 178 5384
  • +1 (844) 293-6126
  • 08755 04781
  • 010 1388 551
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