TrustedHousesitters

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All help topics

Becoming a member

  • About TrustedHousesitters
  • How it works
  • Membership & pricing

Listings & profiles

  • Sitter profiles
  • Home listings
  • Listing & profile photos
  • Listing approvals
  • Welcome Guide

Messages & emails

  • Inviting a sitter
  • Applying for a sit
  • Your inbox & messages
  • Emails

The sit

  • Before a sit
  • During a sit
  • Reviews
  • Cancelled sits

Trust & safety

  • General trust & safety information
  • Home & Contents Plan
  • ID Document Check
  • External references
  • Email & phone verification
  • Background Check

Home & pet care

  • Home care
  • Pet welfare
  • Vet Advice Line

Account & Membership

  • Pause membership
  • Update account settings
  • Membership renewal
  • Cancel membership
  • Upgrade membership
  • Refer a Friend

Mobile app

  • How to download the app
  • Listings & profiles on the app
  • Saved searches

Our policies

  • Work with us
  • Code of conduct
  • Policies
  • Privacy & data
  • Complaints

Premium Membership Benefits

  • Accident & Third Party Liability Plan
  • Sit Cancellation Plan
  • Lounge Passes

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