Homeowners FAQ
Housesitters FAQ
-
Owners
-
Most Asked Questions
-
How do I become a TrustedHousesitters owner?
-
How It Works
-
Why do people sit for free?
-
Are your registered pet sitters verified?
-
Do you have sitters in my location?
-
Why do I have to agree to a Code of Conduct?
-
What about insurance?
-
Why would I need a house & pet sitter?
-
What is the membership price?
-
How much will sitters charge to look after my home & pets?
-
How likely am I to find a sitter?
-
Why is it better for my pets to stay in their own home?
-
What is the Vet Advice Line?
-
How do I find / contact a sitter?
-
How do I become a TrustedHousesitters owner?
-
Getting Started
-
Is my listing live on the website?
-
How do I prepare my home for my sitter?
-
Why are members asked to agree to a Code of Conduct?
-
Can I list my house if I don’t have pets?
-
What if I have specific requirements to ask of my sitter?
-
Can I have a third party staying in my home whilst I have a sitter?
-
Is my Home & Pet Owner membership to TrustedHousesitters a subscription?
-
Can I have a refund?
-
Is my listing live on the website?
-
Pre Sit
-
What should I include in my Welcome Guide?
-
What should I include in my listing?
-
Who pays the utility bills during sit?
-
What do I do if I need to cancel my sitter?
-
How do I choose my ideal sitter?
-
What should I do when I have found my ideal sitter?
-
What should I do to prepare for my sitter’s arrival?
-
Should I take a security deposit from my sitter?
-
I use in-home surveillance, should I tell my sitter?
-
What should I include in my Welcome Guide?
-
During Sit
-
Post Sit
-
Trust & Safety
-
Technical Help
-
Why am I not receiving my email notifications?
-
How do I add photos of my home & pets to my listing?
-
How do I change the order of photos on my home listing?
-
How do I change my membership type?
-
Why is the website loading slowly?
-
How do I unsubscribe from emails?
-
How do I renew my membership?
-
I've forgotten my password
-
How do I crop the photos on my listing?
-
Why can't I make a payment?
-
Why am I not receiving my email notifications?
-
-
Sitters
-
Most Asked Questions
-
What about insurance?
-
What is the Vet Advice Line?
-
Do I need a visa to house and pet sit?
-
Can I apply for more than one sit at a time?
-
Do you have any house sits in the locations I am interested in?
-
What are my chances of getting a sit?
-
Can I get paid to house sit?
-
Why would I house and pet sit for free?
-
Can families become sitters?
-
What experience do I need to be a sitter?
-
What about insurance?
-
Getting Started
-
Can I have a refund?
-
How do I become a TrustedHousesitter?
-
What questions should I ask the home and pet owner?
-
Why isn't my profile live?
-
What should I include in my profile?
-
Why are members asked to agree to a Code of Conduct?
-
How do I register as a sitter?
-
Top tips for writing your house sitter profile
-
How do I find out about new sits?
-
Can I house sit if I have my own pets?
-
What can I do to give myself the best chance of securing a sit?
-
What if I don’t have any reviews or references?
-
Is my membership a subscription?
-
Can I have a refund?
-
Pre Sit
-
During Sit
-
Post Sit
-
Trust & Safety
-
Why cant I enter my phone number to get verified?
-
Trust and safety - Verification FAQs
-
Applying for your Standard Level verification - what you need to know and how to do it.
-
Applying for your Basic Level verification - what you need to know and how to do it.
-
Applying for your Basic Level verification.
-
What is the difference between the reviews, references and feedback system you have in place?
-
Applying for your Standard Level verification
-
What is your vetting process and how can I gain trust badges on my profile?
-
Why cant I enter my phone number to get verified?
-
Technical Help
-
Why am I not receiving my email alerts and notifications?
-
How do I add photos to my profile?
-
How do I change my membership type?
-
How do I renew my membership?
-
Why is the website loading slowly?
-
How do I unsubscribe from emails?
-
I've forgotten my password
-
I’m having difficulty paying - why?
-
How do I change the order of the photos on my profile?
-
How do I crop the photos on my profile?
-
Why am I not receiving my email alerts and notifications?
-