Homeowners FAQ
Housesitters FAQ
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Owners
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Most Asked Questions
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How do I become a TrustedHousesitters owner?
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How It Works
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Why do people sit for free?
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Are your registered pet sitters verified?
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Do you have sitters in my location?
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Do you provide insurance?
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Why would I need a house & pet sitter?
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What is the membership price?
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How much will sitters charge to look after my home & pets?
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How likely am I to find a sitter?
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Why is it better for my pets to stay in their own home?
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What is the Vet Advice Line?
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How do I find / contact a sitter?
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How do I become a TrustedHousesitters owner?
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Getting Started
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Can I list my house if I don’t have pets?
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What if I have specific requirements to ask of my sitter?
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Is my listing live on the website?
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How do I prepare my home for my sitter?
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Why are members asked to agree to a Code of Conduct?
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Can I have a third party staying in my home whilst I have a sitter?
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How does TrustedHousesitters manage my privacy?
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Is my Home & Pet Owner membership to TrustedHousesitters a subscription?
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Can I have a refund?
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Can I list my house if I don’t have pets?
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Pre Sit
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Why do I need to complete a Welcome Guide?
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What should I include in my listing?
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Who pays the utility bills during sit?
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What do I do if I need to cancel my sitter?
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How do I choose my ideal sitter?
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What should I do when I have found my ideal sitter?
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What should I do to prepare for my sitter’s arrival?
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Should I take a security deposit from my sitter?
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I use in-home surveillance, should I tell my sitter?
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Why do I need to complete a Welcome Guide?
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During Sit
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Post Sit
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Trust & Safety
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What is the difference between the reviews, references and feedback system you have in place?
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How can I identify the different Trust Badges that appear on sitters' profiles?
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What does the Insurance Backed Guarantee cover?
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How do I check the Insurance Backed Guarantee is compatible with my own contents insurance?
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When and where am I covered by the Insurance Backed Guarantee?
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How do I claim on the Insurance Backed Guarantee?
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How do you use cookies?
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I’m not in the EU - does GDPR still apply to me?
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How can I get a copy of the data that you hold on me?
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What do the Terms of Service cover?
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What updates have been made to the new Terms & Conditions?
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Why do I need to read and agree to the Terms of Service?
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How do I control or block cookies?
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What are cookies?
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How can I find out more information on GDPR?
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How long do you keep my data after my membership has expired?
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How do I update my email preferences?
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Cookie Policy Information
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Privacy Policy Information
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How do I ask for my data to be deleted?
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Do you pass my personal data onto anyone else?
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What do you do with my data?
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What is the difference between the reviews, references and feedback system you have in place?
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News & Notifications
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Technical Help
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How do I cancel the automatic renewal of my membership?
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Sitter's Availability Calendars Explained
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Can I create my Welcome Guide on the app?
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Can I edit my listing or profile on the app?
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Can I buy or renew my membership on the app?
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How do I create my saved search sit alerts on the app?
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Is my phone compatible with the app?
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How do I download the TrustedHousesitters app?
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Why am I not receiving my email notifications?
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How do I add photos of my home & pets to my listing?
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How do I change the order of photos on my home listing?
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How do I change my membership type?
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Why is the website loading slowly?
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How do I unsubscribe from emails?
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How do I renew my membership?
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I've forgotten my password
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Why can't I make a payment?
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How do I cancel the automatic renewal of my membership?
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Sitters
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Most Asked Questions
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What is the Vet Advice Line?
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Do I need a visa to sit abroad?
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Can I apply for more than one sit at a time?
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Do you have any house sits in the locations I am interested in?
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What are my chances of getting a sit?
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Can I get paid to house and pet sit?
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Why would I house and pet sit for free?
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Can families become sitters?
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What experience do I need to be a sitter?
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What is the Vet Advice Line?
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Getting Started
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How do I become a TrustedHousesitter?
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How do I register as a sitter?
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How do I find out about new sits?
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What questions should I ask the home and pet owner?
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Top tips for writing your sitter profile
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What should I include in my profile?
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Why isn't my profile live?
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Why are members asked to agree to a Code of Conduct?
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Can I house sit if I have my own pets?
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What can I do to give myself the best chance of securing a sit?
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What if I don’t have any reviews or references?
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Is my membership a subscription?
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Can I have a refund?
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How do I become a TrustedHousesitter?
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Pre Sit
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During Sit
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Post Sit
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Trust & Safety
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Why cant I enter my phone number to get verified?
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General Verification Information
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Applying for your Basic Level verification.
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What is the difference between the reviews, references and feedback system you have in place?
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Applying for your Standard Level verification
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What is your verification process and how can I gain trust badges on my profile?
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Why cant I enter my phone number to get verified?
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News & Notifications
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Technical Help
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How do I filter my search?
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Why am I not receiving my email alerts and notifications?
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How do I add photos to my profile?
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How do I change my membership type?
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How do I renew my membership?
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Why is the website loading slowly?
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How do I unsubscribe from emails?
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I've forgotten my password
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I’m having difficulty paying - why?
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How do I change the order of the photos on my profile?
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How do I filter my search?
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