TrustedHousesitters

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All help topics

Becoming a member

  • How it works
  • Membership and pricing
  • Frequently asked questions

Listings and profiles

  • Sitter profiles
  • Home listings
  • Listing and profile photos
  • Listing approvals
  • Welcome Guide

Messages and emails

  • Inviting a sitter
  • Applying for a sit
  • Your inbox and messages
  • Emails

The sit

  • Before a sit
  • During a sit
  • Cancelled sits

Trust and safety

  • General trust and safety information
  • Home and Contents Protection
  • Money Back Guarantee
  • ID Document Check
  • External references
  • Email and phone verification
  • Reviews and feedback
  • Background Check

Home and pet care

  • Home care
  • Pet welfare
  • Vet Advice Line

Your account

  • Update account settings
  • Update or cancel your membership
  • Automatic subscription renewal

Mobile app

  • How to download the app
  • Listings and profiles on the app
  • Saved searches
  • Message using the app

Our policies

  • Code of conduct
  • Policies
  • Privacy and data
  • Complaints

Premium Membership Benefits

  • Accident and Third Party Liability Insurance
  • Sit Cancellation Insurance
  • Lounge Passes

Store

  • Your Order
  • Products
  • Shipping Policy

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Get in touch

  • Send a message
  • Chat with us
  • Call us

Give us a call

We can help anywhere worldwide, so please call the nearest convenient number. We're here 7 days a week, 24/7.

  • 0808 178 5384
  • 844 293 6126
  • 844 294 8535
  • 0 1300 297 728
  • +44 808 178 5384
  • 08755 04781
  • 010 1388 551
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