Homeowners FAQ
Housesitters FAQ
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Owners
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Most Asked Questions
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What sort of people become house & pet sitters?
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Why would I need a house & pet sitter?
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Do you have sitters in my location?
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How much does it cost to join as a home & pet owner?
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How much will sitters charge to look after my home & pets?
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Are your registered house & pet sitters checked / verified / insured?
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How likely am I to find a sitter?
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Why is it better for my pets to stay in their own home?
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How do I find / contact a sitter?
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How does TrustedHousesitters differ to a traditional house sitting agency?
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What sort of people become house & pet sitters?
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Getting Started
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Pre Sit
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During Sit
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Post Sit
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Trust & Safety
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Technical Help
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I’m having difficulty paying - why?
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How do I reorder photos on my home listing?
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How do I upload photos of my home & pets onto my home listing?
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How do I upload photos onto my profile?
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Why am I not receiving my email alerts / notifications?
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I've forgotten my password
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Where and how do I pay for my annual TrustedHousesitters membership?
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I’m having difficulty paying - why?
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Sitters
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Most Asked Questions
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Do you have any house sits in the locations I am interested in?
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What are my chances of getting a sit?
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What if I can’t see the perfect house and pet sitting opportunity for me?
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How many sits can I do / apply for?
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Can I get paid to house sit?
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Why would I house and pet sit for free?
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Can families become sitters?
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What experience do I need to be a sitter?
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Do you have any house sits in the locations I am interested in?
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Getting Started
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How do I register as a sitter?
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How do I find out about new sits?
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Can I choose where in the world I want to sit?
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Can I house sit if I have my own pets?
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What can I do to give myself the best chance of securing a sit?
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What do I do if I don’t have any reviews or references?
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Is my House & Pet Sitter membership to TrustedHousesitters a subscription?
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I’ve changed my mind, can I have a refund?
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How do I register as a sitter?
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Pre Sit
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During Sit
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Post Sit
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Trust & Safety
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Trust and safety - Verification FAQ's
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How can I identify the different Trust Badges that appear on sitters' profiles?
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Applying for your Standard Level verification - what you need to know and how to do it.
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Applying for your Basic Level verification - what you need to know and how to do it.
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What is the difference between the reviews, references and feedback system you have in place?
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What is your vetting process and how can I gain trust badges on my profile?
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Trust and safety - Verification FAQ's
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Technical Help
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I’m having difficulty paying - why?
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How do I reorder photos on my home listing?
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How do I upload photos of my home & pets onto my home listing?
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How do I reorder by photos? (House sitter)
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How do I crop my photos? (House sitter)
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How do I upload photos onto my profile?
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Why am I not receiving my email alerts / notifications?
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I've forgotten my password
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Where and how do I pay for my annual TrustedHousesitters membership?
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I’m having difficulty paying - why?
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