Although the window to leave a review is 14 days after a sit has finished, there is no time limit for replying to your review, and here's how:
To reply to a review via the website:
- Log into your account
- Go to the menu in the top right-hand corner and select 'Past sits'
- Click on the sit you received a review from to open up the details and see the review
- Click on the review and select the 'Respond to review' button to leave a reply
To reply to a review via the app:
- Log into your account via the app
- Select your photo in the bottom right-hand corner
- Click 'View & edit profile'
- On the 'Reviews' tab, click the review you'd like to respond to
- Select 'Show more' and 'Respond to review'
- Here you can write your response, click 'Send' and 'Ok'
Trusted tip: Your reply will be displayed directly below the review on your profile.
