As part of the code of conduct that all TrustedHousesitters members agree to, a confirmed sit cannot be cancelled unless both pet parent and sitter agree or there are extraordinary circumstances.
You can find our cancellation policy in our Terms and Conditions. If you’d like to tell us about a sit cancellation that is not in line with this policy, please contact us via our live chat.
What happens if I need to cancel a sit?
If you have confirmed a sit but need to cancel, you must inform the other member immediately so that they can make any necessary alternative arrangements.
Remember, a sit must only be cancelled if both you and the other member agree, or if there are any extraordinary circumstances. If this is not the case and you cancel outside of these terms, an investigation may take place that could result in disciplinary action against your membership.
Cancelling during a sit
Both pet parents and sitters cannot cut a sit short, unless agreed by both members. This means you must not return home early and a sitter must not leave a sit before the agreed date. This policy is in place to keep all pets and people safe, and anyone risking this safety will receive disciplinary action against their membership.
If you are faced with an extraordinary circumstance that means you need to end a sit early, please contact the other member immediately and give them reasonable time to make alternative arrangements. Once this has been arranged, the next step is to contact firstname.lastname@example.org to ensure we are aware of the situation. We will then update the sit to show the correct duration dates on both accounts.
Will I still be able to leave a review/feedback?
If a sit has been cancelled before it starts, neither members involved can leave a review or feedback. This is because reviews and feedback must always relate directly to a house and pet sit.
To find out more about leaving a review, please take a look at our helpful FAQ, Review and feedback guidelines: