The TrustedHousesitters third-party policy has been implemented in line with our code of conduct and Terms of Service. This policy explains when a third party can be present during a sit and how members need to arrange this appropriately.

In line with our sitter and pet parent guidelines, and to ensure the security and privacy of all members, pets and homes, we do not allow other people on the property whilst a sit is ongoing unless there has been prior written agreement from both parties. Once a sitter has begun their sit, we require that the pet parent(s) have vacated the property for the entirety of the stay and no other individuals (apart from the confirmed sitters) are present during the sit.

Pet Parents

A pet parent must ensure that their property is vacant and that no other person will be living in the home apart from the sitters. This includes (and is not limited to) no family members, tenants, or employees.

The pet parent should stipulate the potential for any third parties to be present during a sit by putting that information in their listing. If they have arrangements in place for people such as cleaners, gardeners, and maintenance people to come in periodically to complete tasks or help maintain the home, then this is allowed. If there are any arrangements in place, this must be shared with a sitter (for example, "the gardener comes in once a week for 2 hours") before confirming the sit. 

Sitters

Sitters must remember that they are staying in a pet parent's home and be respectful to not allow unauthorised third parties to be present on the sit unless they say it is okay to do so.

A sitter must not allow any guests or third parties to attend the sit or enter a pet parent's property without prior consent from the pet parent. If they are happy for a sitter to arrange for a friend or family to visit them for any part of their sit, then that is allowed and providing the pet parent gives their consent for the sitter to make those arrangements.