Whether you're a Standard or Premium member, you have access to our vet advice line. The line is available for online vet help via free phone calls, chat consultations, and video calls.

Follow the steps below to find the Vet Advice Line.

To use the vetline via the website:

• Log into your account 
• Click on your profile photo in the top right-hand corner
• Select 'Dashboard'
• Scroll down to the Vet advice line 
• Either call the vet line number 
• Or click 'Launch live web chat'
• This will take you straight to a veterinary expert

To use the vetline via the app:

• Log in to your account on the app
• Click 'Me' in the bottom right-hand corner
• Select 'Vet Advice Line' 
• Click 'Call the Vet Advice line'
• This will take you straight to a veterinary expert

Trusted tip: Please note that the Membership Services chat does not connect through the Vet Advice Line, and they will not be able to offer veterinary advice.