We have created the verification process to help build trust in our community and enable you to provide reassurance to pet parents when they are deciding who should care for their home and pets while they are away.

The ID document check is made up of:

• Identity check
• Visual ID document check

All ID document verifications are carried out by our trusted third-party provider, Evident ID. 

Sitters are asked to provide a visual document of an identification document - for example, a passport, driving licence or National Identity Card. Identification checks are then performed on their chosen document to ensure that they are valid, including cross-checking databases to ensure that they have not been reported as lost, stolen or compromised.

How to get your ID document check via the website:

• Log into your account via the website
• Click on your profile photo in the top right-hand corner 
• Select 'Your profile'
• Scroll down and click 'Manage' on the right of 'Verifications'
• Under the 'ID Check' section - click 'Start free ID check'
• Click on 'Identity Document' to start your check
• Choose your country code by clicking the flag, enter your phone number & submit

How to get your ID document check via the app:

• Log into your account via the app 
• Click the 'Me' icon in the bottom right-hand corner 
• Select 'View & edit profile' 
• Click 'Edit' along the bottom of the screen
• Scroll down and click 'Manage' on the right side of 'Verifications'
• Click 'Start free ID check' and follow the steps to complete your ID document check

Please note: You will be required to use a camera phone

• You will be sent a text message from Evident with a link to follow & click the link
• Enter the country your ID is from & submit
• Here, you can take a photo of the front and back of your ID 
• Or if you are using your passport - click ‘No card? Use passport instead’ at the bottom of your screen to take a photo of your passport
• Once you have taken and uploaded your photo, your check will confirm it is in process

Trusted tip: Evident ID have compiled a useful checklist to help you complete the checks successfully