General trust & safety information

• Is TrustedHousesitters safe?
• Can I trust my sitter?
• Are your registered pet sitters verified?
• Is the listing legitimate?
• What's the difference between references & reviews?
• What is the sitter verification process?

Home & Contents Plan

• What does the Home and Contents Plan cover?
• How do I check the Home & Contents Plan is compatible with my own home & contents insurance?
• How do I claim on the Home & Contents Plan?
• Do you provide insurance?

ID Document Check

• Applying for your ID document check
• What if there is an issue with my ID verification?

External references

• What happens if the link to give a reference doesn’t work?
• How do I complete a reference for someone?
• How to request a reference
• What if I don’t have any reviews or references?

Email & phone verification

• How do I verify my phone number?
• How do I verify my email address?

Background Check

• Applying for your Background Check and ID Check
• What is the Background Check?