General trust & safety information

• I can't access my account due to Two-Factor Authentication (2FA)
• Why we’re adding Two-Factor Authentication (2FA)
• Reporting illegal content
• Is TrustedHousesitters safe?
• Can I trust my sitter?
• Are your registered pet sitters verified?

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Home & Contents Plan

• What does the Home and Contents Plan cover?
• How do I check the Home & Contents Plan is compatible with my own home & contents insurance?
• How do I claim on the Home & Contents Plan?
• Do you provide insurance?

ID Document Check

• Applying for your ID document check
• What if there is an issue with my ID verification?

External references

• What happens if the link to give a reference doesn’t work?
• How do I complete a reference for someone?
• How to request a reference
• What if I don’t have any reviews or references?

Email & phone verification

• Why do I need to verify my email address?
• How do I verify my phone number?
• I'm a sitter, how do I verify my email address?

Background Check

• Applying for your Background Check and ID Check
• What is the Background Check?