We know how important it is to keep up to date on your sits. Your TrustedHousesitters account uses Two-Factor Authentication (2FA) to add an extra layer of security, and this can't be switched off. So let's get you logged back in and reunited with your pet pals!

Common reasons you might be locked out

• You’re not receiving your login code

• You no longer have access to the email address linked to your account

• You’re entering an old or incorrect email address

What You Can Do

Double-check your inbox (and spam/junk folder) for your login code

Make sure you’re using the same email address your TrustedHousesitters account was created with

If you still can’t log in or think your email address is out of date, get in touch with our Membership Services team, they’ll help you get back into your account in no time

Our team will verify your details, update your email if needed, and make sure you can securely access your account again