We get it! Plans change. If you can no longer make the dates you originally arranged, follow the steps below to withdraw your application.

To withdraw an application via the website:

• Log into your account
• Click on your profile photo in the top right-hand corner and select 'Inbox'
• Click on the pet parent's conversation you would like to withdraw from 
• On the right hand side below 'Applications made', select 'Withdraw application'
• We will let the pet parent know but encourage you to send a follow-up message letting them know why

To withdraw an application via the app:

• Log into the app
• Click 'Inbox' in the bottom of the page 
• Click on the pet parent you wish to withdraw an application from
• Below 'Application' on the right-hand side select 'Cancel'
• Drop the pet parent a line to explain why you can no longer sit for them

Still need help? Click the chat button to speak to our helpful Membership Services team.