We get it; plans change, and it's an easy process to unconfirm a sit before it begins. However, do remember that, in line with our member Code of Conduct, a confirmed sit can only be cancelled when both pet parent and sitter agree or there are extraordinary circumstances

To unconfirm a sit via the website:

• Log into your account
• At the top of the page select 'Inbox'
• Click on the confirmed sit conversation 
• On the right-hand side, underneath 'Confirmed dates', select 'Cancel sit' 

To unconfirm a sit via the app:

• Log into your account via the app 
• Click 'Inbox' in the bottom middle of the screen 
• Select the confirmed pet parent conversation 
• Click 'Confirmed dates'
• Scroll down and click 'Cancel this sit'

Trusted tip: We encourage you to drop the pet parent a message to explain why you are cancelling the sit and any feedback on why you changed your mind