We get it; plans change, and it's an easy process to unconfirm a sitter before a sit begins. However, do remember that, in line with our Member Code of Conduct, a confirmed sit can only be cancelled when both pet parent and sitter agree or there are extraordinary circumstances

To unconfirm a sitter via the website:

• Log into your account
• At the top of the page select 'Inbox'
• Click on the confirmed sitter conversation 
• On the right-hand side, underneath 'Confirmed dates', select 'Cancel sitter' 
• Select the reason for the cancellation
• Add a note or message for the sitter if prompted and click 'Continue'
• Select 'Confirm' to cancel your sitter

To unconfirm a sitter via the app:

• Log into your account via the app 
• Tap 'Inbox' in the bottom middle of the screen 
• Select the confirmed sitter conversation 
• Tap 'Applications & invites'
• Select the dates you want to unconfirm 
• Tap the three dots in the top right hand corner of the screen
• Select 'Cancel sitter' 
• Choose the reason for the cancellation
• Add a note or message for the sitter if prompted and tap 'Continue'
• Select 'Confirm' to cancel your sitter

Trusted tip: We encourage you to drop the sitter a message to explain why you are cancelling the sit and any feedback on why you changed your mind