We don't want anything to stop you on your TrustedHousesitters adventures and we'll be sure to get to the bottom of why you can't log in or help you reset your password.
If you press the 'log in' button and see the below message, this means that either your email address or password have been entered incorrectly. Make sure your log details have been spelled correctly and you aren't missing any characters.
Click here to reset your password or you can do so on the log-in page by clicking the 'Forgot your password?' button. Here, you can enter your registered email address to send yourself a password reset link.
Your password reset email may take a few minutes to come through and if you think you haven't received it, please check your junk or spam folders too.
Trusted tip: If you have signed up using your Facebook account, you will just need to click on the 'log in with Facebook' button in blue.