Pause membership

• Can I still pause my membership if I have extra months from referring a friend?
• How do I resume my membership when it's paused?
• What happens if I renew my membership while paused?
• Can I pause my membership more than once?
• Why can't I pause my membership?
• How do I pause my membership?

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Update account settings

• I've joined with PayPal, how do I change my payment card?
• How do I find my User ID number?
• Who is the primary account holder?
• How do I find my settings?
• How do I change my account details?
• How do I update my card details?

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Membership renewal

• Why has my membership price increased?
• Will my membership renew each year?
• How do I renew my membership?

Cancel membership

• Will I still receive saved search alerts while my membership is paused?
• Can I delete my account and data?
• How do I downgrade my combined membership?
• Can I get a refund?
• How do I cancel the automatic renewal of my membership?

Upgrade membership

• Can I change my membership type over?
• How do I upgrade my membership plan ?
• I've purchased the wrong membership, how do I change it?
• How do I upgrade to a combined membership?

Refer a Friend

• What is the Refer a Friend scheme?
• How can I check if my referral link has been used?
• I’ve been sent a Refer a Friend link - How do I use it?
• How do I refer a friend?