Account & Membership
Booking Fee
- Why is booking fee appearing before my renewal date?
- Booking Fee Cancellation Policy
- In the event of cancellation will my booking fee be refunded?
- How much is the booking fee?
- When will I be charged a booking fee?
- What is the booking fee?
Duo Sitter
- How the Duo Sitter add-on benefits Pet Parents and their pets
- How much is the Duo Sitter add-on?
- How to activate the Duo Sitter add-on?
- Can I add a different co-sitter to my profile?
- I have purchased the add-on - why can’t I book an overlapping sit?
- How do I edit my co-sitter's details?
Pause membership
- Can I still pause my membership if I have extra months from referring a friend?
- How do I resume my membership when it's paused?
- What happens if I renew my membership while paused?
- Can I pause my membership more than once?
- Why can't I pause my membership?
- How do I pause my membership?
Update account settings
- Why can't I log in?
- I've joined with PayPal, how do I change my payment card?
- How do I find my User ID number?
- Who is the primary account holder?
- How do I find my settings?
- How do I change my account details?