Your membership is here to be enjoyed and so if you haven’t used it within 14 days of joining or auto-renewing, you can cancel it. This means that you can request a full refund as long as you have not either applied for a sit or had live dates published on your home listing within these 14 days.

Trusted tip: To check if you are eligible for a refund, you can visit our Request a Refund page. Still need help? Click the chat button to speak with our helpful Membership Service team