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Account & Membership

Pause membership

  • Can I still pause my membership if I have extra months from referring a friend?
  • How do I resume my membership when it's paused?
  • What happens if I renew my membership while paused?
  • Can I pause my membership more than once?
  • Why can't I pause my membership?
  • How do I pause my membership?
See all 7 articles

Update account settings

  • I've joined with PayPal, how do I change my payment card?
  • How do I find my User ID number?
  • Who is the primary account holder?
  • How do I find my settings?
  • How do I change my account details?
  • How do I update my card details?
See all 7 articles

Membership renewal

  • Why has my membership price increased?
  • Will my membership renew each year?
  • How do I renew my membership?

Cancel membership

  • Will I still receive saved search alerts while my membership is paused?
  • Can I delete my account and data?
  • How do I downgrade my combined membership?
  • Can I get a refund?
  • How do I cancel the automatic renewal of my membership?

Upgrade membership

  • Can I change my membership type over?
  • How do I upgrade my membership plan ?
  • I've purchased the wrong membership, how do I change it?
  • How do I upgrade to a combined membership?

Refer a Friend

  • What is the Refer a Friend scheme?
  • How can I check if my referral link has been used?
  • I’ve been sent a Refer a Friend link - How do I use it?
  • How do I refer a friend?

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